All orders except, Personalised and Bespoke, will be dispatched within 3-5 Working Days once your order has been confirmed. 3-5 Days includes UK, Europe and International Shipping.
Once Bespoke or Personalised has been confirmed, your order will be dispatched in up to 10 days. This gives Brogan time to create your one of a kind bears.
All items and shipping prices on the website for delivery outside the EU are not inclusive of any customs or import duties.
All Brogan Bear parcels will be sent with Royal Mail. Please give 2-3 business days for your parcel to arrive, if your parcel doesn't arrive please give a further 7 days- this is a Royal Mail policy. If your parcel hasn't arrived within the 10 days please let know so we can take it further with Royal Mail.
It is the customers responsibility to enter the correct address at the shipping section. Brogan Bear will not be liable if you fail to do so.
Return & Exchange Policy
We do not except refunds unless you have a faulty product. For refunds on faulty Brogan Bears please email: firstname.lastname@example.org and include your order number. If your product seems to be used, we will not accept your refund.
Bespoke & Personalised Returns
Please note that the Bespoke and personalised Brogan Bears cannot be exchanged or returned, unless there is a fault with your bear.