Shipping Policy
All orders except, Personalised and Bespoke, will be dispatched within 3-5 Working Days once your order has been confirmed. 3-5 Days includes UK, Europe and International Shipping.
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Once Bespoke or Personalised has been confirmed, your order will be dispatched in up to 10 days. This gives Brogan time to create your one of a kind bears.
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All items and shipping prices on the website for delivery outside the EU are not inclusive of any customs or import duties.
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All Brogan Bear parcels will be sent with Royal Mail. Please give 2-3 business days for your parcel to arrive, if your parcel doesn't arrive please give a further 7 days- this is a Royal Mail policy. If your parcel hasn't arrived within the 10 days please let info@broganbear.com know so we can take it further with Royal Mail.
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It is the customers responsibility to enter the correct address at the shipping section. Brogan Bear will not be liable if you fail to do so.
Return & Exchange Policy
We do not except refunds unless you have a faulty product. For refunds on faulty Brogan Bears please email: info@broganbear.com and include your order number. If your product seems to be used, we will not accept your refund.
Bespoke & Personalised Returns
Please note that the Bespoke and personalised Brogan Bears cannot be exchanged or returned, unless there is a fault with your bear.